Returns & Exchanges

MFC is dedicated to manufacturing quality memory foam and latex products through our use of quality materials and detailed craftsmanship. At MFC we do not sell used products (which includes all items on our website). For this reason, for hygienic concerns, and to avoid cross contamination, we feel that we have a moral and ethical responsibility to our customers to not re-sell used items and therefore are unable to accept returns. 

Make It Right Layer Exchange Program:

1- The 120 day "Make It Right" applies only to our Presto Customizable Organic Latex Mattress the 2" layers of the "New" Unison  and our Hybrid Latex mattress. You may exchange a maximum of 2 layers in total within the 120-day period. 

• The 120-day period starts 14 days after the date of purchase on the original invoice.
• The layers don’t have to be exchanged at the same time
• The total combined thickness of the layers must remain the same as the original mattress
• Shipping and handling is the responsibility of the purchaser
• Layers must be in original condition and free of smells, tears or stains.

How to proceed with a layer exchange

Not applicable on custom sized, as is, or clearance mattresses

Loyalty Program

The Make it Right Layer Exchange program also includes a lifetime 25% discount on a limited number of layers should your needs change.

• Lifetime is defined by the total term of the Mattress Warranty
• Discount only valid after the initial 120-day period expires
• The discount is based off the current regular retail price.
• Cannot be combined with any other sale or offer.
• A maximum of 2 additional layers per year, up to a total of 5 over the lifetime of the mattress, is permitted.
• The maximum thickness per layer is 3”
• The layers must be the same size as the mattress you purchased
• Freight is the responsibility of the purchaser
• Non-transferable

2- We accept exchanges in the event that an item is damaged at delivery (photos and a signed noted exemption on the POD are required)  and will cover all cost in the exchange process.

With such a policy in place we are able to guarantee the item you receive is brand new and has never been used by anyone else.

The customer is responsible for all shipping charges and a 25% restocking fee if the order is cancelled or changed while in transit.

Our bed frames made in Canada are made to order and cannot be returned or exchanged. Please make sure you choose the correct stain as all sales are final.

All customs order are final and we cannot be held responsible for any discrepancies or misinterpretation with your plans. 

Furthermore we stand behind our products and your purchase is protected within our comprehensive limited warranties so that you can buy directly from us with confidence.

How can I cancel my order?
You can cancel your order as long as it has not been shipped, less a 5% processing fee (which is charged to us by our credit card processing gateway). Since the bed frames are made to order they cannot be cancelled or refunded once the order has been placed online.

Are you sure you're buying a "new" mattress?
Did you know that mattresses and toppers are some of the only personal items that can be returned to the store after they have been used? Store do not accept returns on underwear, bras and other personal use items. But you can sleep nude in a bed for months, contaminate it with skin cells, hair, urine etc and return it if you're not happy with it!  

What's worst is that it can be resold to you as new, because the Government of Canada has no legal obligation with respect to the sale of used mattresses and toppers. Yes, all mattresses by law must have a label that states “Contains New Material Only”  this label was sown during the manufacturing process and has nothing to do with the condition of the mattress as being used or new!

What do stores do with returned mattresses?
If stores are not reselling your used mattress to someone else, then why do they require you to purchase a mattress protector to qualify for the trial period? Why do you need to use a mattress protector if the returned mattress will be disposed of?

Bed bugs can infiltrate a used mattress even with the use of a mattress protector. Furthermore they are extremely difficult to eradicate, and can spread into others mattresses and sofas around the house. These pest have become such a major health risk, that most charitable organizations will not accept used mattresses anymore.

Why choose a customizable mattress
In the last few years, we've seen more customers contact us to complain about mattresses they purchased only 2 or 3 years ago. They deplore the mediocre quality and sleep issues they have with their mattresses. The surprising fact, is that most bought them from a store that had a trial period, yet they remain unhappy with the choice they made. Actually most customers will be happy with any new mattress, as it's a significant improvement over a tired old mattress. However the real comfort issues appear long after the 90 day trial period.

For this reason we have developed the Presto and the Unison which are customizable mattresses. The advantage is that you can fine tune your comfort and support preferences anytime you want. Discover this new ingenious mattress and stop playing the mattress trial and exchange game.

All customs orders and bed frames sales are considered as final.

At MFC we are proud to sell only "new products"direct from the factory to you.